Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@itehil.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@itehil.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@itehil.com.

Limited Warranty
ITEHIL warrants to the original consumer purchaser that the ITEHIL product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth ITHEHIL's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period
The warranty period for ITEHIL power products is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.(No further action is required to activate warranty service). Products of Special offers are non-refundable and non-exchangeable except for quality issues.

Exchange
ITEHIL will replace (at ITEHIL's expense) any ITEHIL product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer
The warranty on ITEHIL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions
ITEHIL's warranty does not apply to:

• Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in ITEHIL's current product literature.
  ·Attempted repair by anyone other than an authorized facility
  ·Any product purchased through an online auction house.
  ·ITEHIL's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

Customer Support : support@itehil.com
To obtain warranty service, contact our customer service team at support@itehil.com.

Refund
ITEHIL offers a 30-day money back guarantee for goods purchased directly from itehil.com. We are confident that you will love your new ITEHIL product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via email support@itehil.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from itehil.com. You contact ITHEIL and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return label.

Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@itehil.com.

Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, ITEHIL reserves the right to refuse the exchange or refund. Please note that ITEHIL does not permit the return of or offer refunds for the following products:

Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

Official Store: itehil.com

How to Return an Item
To return an item you'll need to email Customer Service to get a return label. ITEHIL will not accept returns without prior authorization. You can get a return label by contacting us via telephone or email for assistance.

Return Reason and fees:

When you receive the product, it is broken and we will provide a free return label.
If you received the product in good condition and no longer need it, this will happen as follows:
1. If the package is not opened, within 30 days of the order, we will provide a free return service.
2. After unpacking the package, within 30 days of the order, we will provide a free return service for products other than water purifiers after charging a 5% storage fee.
3. For orders beyond 30 days, without opening the package, you will only need to bear the actual return cost.
4. Orders beyond 30 days have already used the product and are not eligible for return.

 

Process for Returning Produce
1. Obtain a Return Label:

All returns must have a return label for processing. Contact ITEHIL at support@itehil.com for assistance.

2. Print the shipping label on the outside of the package.